Privacy policy

1.    Types of personal information we collect

When we collect personal info, we do so in line with this Privacy Policy. You don’t have to give us your personal info, but if you don’t, we might not be able to provide you our various services or you might not be able to access certain Site features.

Examples We can’t contact you if we don’t have your contact details. We can’t deliver products to you if we don’t know what address you want the product delivered to.

Depending on how we interact with you, we might collect some or all the following information:

• Contact: Name, age, email address, date of birth, address, phone number, ID.
• Premises: House and build details, layout and structure, pictures of your premises or house plans
• Social: Gender, social media platform details, associated accounts like Instagram or Google and info you give us through them; images of you; your preferences and opinions
• Device: Device type, IP address, browser type, operating system, location, device, and network information
• Actions: How you interact with our Site, browser session and geo-location data, search queries and browsing behaviour and search history, details of enquiries you make about our products or services
• Financial: Purchase history, payment method (through our third-party payment processor), products purchased, bank account details
• Content: Contents of communications, stored documents and media
• Location: Delivery address, electronic signature geo-tag location, publicly available check in location data on social media
• We do not intentionally collect sensitive information.

2.    How we might use your personal information

Depending on how you interact with us, we collect, hold, use, and disclose disclose different information.

• To provide our services to you,
• To communicate with you, to market products and services to you, to tell you important service updates,
• To verify identity or address and delivery information,
• To provide Site functionality,
• To take payment and to give refunds,
• For internal record keeping, invoicing, and billing,
• For analytics, market research and business development, and to operate and improve our Site
• For marketing, to send you promotional info about us and our products and services and information about third parties we think you might like,
• To comply with our legal obligations or resolve disputes,
• To consider your application to join our team.

3.    Opting out: Changing your preferences

You can opt out of marketing communications at any time by clicking on the link in our communications to unsubscribe.

4.    How do we store information

To help prevent unauthorised access or sharing, we have general physical, electronic and management processes to help protect personal information from loss, unauthorised access, modification and disclosure.

• Whilst we take measures to safeguard against unauthorised disclosures, we can’t promise you the personal information we collect won’t be disclosed in a way that is inconsistent with this Privacy Policy.
• We do not guarantee the security of any information transmitted to or by us over the Internet.

5.    How do we share information

Depending on how you interact with us, we might disclose different information to different people.

• Our service providers, such as delivery, design and marketing, IT, data storage, web-hosting, and server providers, debt collectors, advisors and payment systems operators
• our employees, contractors, and related entities
• our existing or potential agents or business partners, sponsors, or promoters of competitions we run
• anyone we transfer our business or assets to
• credit reporting agencies, courts, or authorities if you do not pay for our goods or services
• Authorised law enforcement agencies who follow the legally required processes, or in connection with any actual or prospective legal proceedings, or to establish, exercise or defend our legal rights
• third parties who help us in providing information, products, services, or direct marketing to you. This may include parties located, or that store data, outside of Australia
• third parties to collect and process data, such as Google Analytics or other relevant businesses, including those that store data outside Australia.

6.    Disclosure outside Australia

Some suppliers we use to supply you services are located outside Australia.

• We may disclose your personal info outside Australia.
• Overseas third parties might not be governed by the Privacy Act and might not comply with the Australian Privacy Principles. So if those parties breach the Privacy Principles, you aren’t protected by the Privacy Act.
• By giving us your personal info, you consent to us disclosing it outside Australia and acknowledge we aren’t required to ensure overseas recipients manage your personal info in line with Australian Privacy Law.

7.    Cookies: Do we use cookies?

Yes, we may use cookies on our Site from time to time.

• Cookies are small text files placed in your computer’s browser to store your preferences.
• On their own, cookies do not tell us personal info however, they let others like Google and Facebook, push our adverts to appear on your social media and online media as part of our marketing.
• If you give us personal info, we may link this to the data stored in the cookie.

8.    Web beacons: Do we use web beacons?

Yes, we may use web beacons on our Site from time to time.

• Web beacons are small pieces of code placed in a web page or email to monitor behaviour of site visitors and email recipients.
• We may also use Google Analytics to collect and process data. For more details on how Google uses data when you use third party websites or apps, please search Google’s site.

9.    Links to other websites

Our Sites have links to other websites and applications that we don’t control. We cannot protect personal info you share with those other websites. Check those other websites for details of their privacy policies.

10.    Changes

We will change this Policy if we change the way we manage your personal info changes or privacy laws change. When we do, we put the updated policy on our Sites and, if possible, we also notify you via email.

11.    Complaints and questions

Let us know if you have questions or concerns about how we use your personal info or the way we try to explain how we manage your info.

• You are responsible for the accuracy of information you decide to give us.
  • If the info we hold about you is incomplete, irrelevant, or otherwise incorrect, please let us know so we can fix it.
  • We know we won’t always get things perfect, so we appreciate your feedback to improve.
• For more info on Australian privacy law, visit gov.au or contact OAIC via enquiries@oaic.gov.au.